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improCOURIER

Ever wanted to calculate your delivery cost in real time?
 
One of the advantages of having an online shop is that you do not necessarily need to carry stock. In fact that fits in with the improWEB e-commerce philosophy: Minimum risk, maximum gain and thereby reducing cost to the end client.

However, to keep customers satisfied, delivery of products bought online must be swift and effective. For this reason, ImproWEB has decided to integrate a courier system into their solution as comprehensively as possible. This helps the reseller to get a state of the art delivery system to use as part of the improWEB solution.

ImproWEB integrated a single courier company, namely Internet Express, which specialises on delivery of products bought online. Therefore, they could negotiate better rates for all their resellers using economies of scale. By letting the courier pick up the product at the source (either the distributor or the reseller depending on configuration) there are fewer steps to take before getting the product to the customer.

Once a product is ordered on an improWEB e-commerce website, a waybill is created in real time at the courier company. This waybill tells the courier which products to pick up and where, and also where to deliver it.

Since all of this is done automatically by the improWEB system, the amount of work the reseller has to do to get the product to the end client is minimised and productivity is increased. Also, by reducing the distance the product has to travel, delivery can be done in less time and it even makes same day deliveries possible.

Costing of delivery and delivery options are build into the e-commerce website, leaving no surprise delivery cost to the reseller or to the customer. The cost is calculated accurately and at real time, which means that customers closer to the pick up address and densely populated areas do not have to pay higher rates to make up for customers farther away. Also, the resellers can reduce their profit margins and
still be sure that they will not loose money because of delivery charges.

In a nutshell: The advantages of a fully integrated courier system include:
• Better Cost
• Increased efficiency
• Increased productivity
• Reduced delivery time
• Reduced risk for the reseller
• Best possible price to the customers
 
Domestic Services

1. Same day Express:
This additional service is available on a National level, Mondays to Fridays, a collection can be arranged from your physical address and delivered to the receiver’s physical address in any Main centre in South Africa within the same day as collection, however, and it is dependant on flight availability.
These times can only be determined on the day the consignment is lodged with the Airlines. There is a flight schedule booklet that is available to the public depicting the various destinations and flights available.

Generally, the consignments needs to be lodged with the airlines 1 hour before the departure and takes approximately 1 hour for the consignment to be cleared and released after arrival at the airport of destination.
Internet Express is dependant on the following factors when lodging same day shipments with the Airlines:

  • Flight availability
  • Weather conditions
  • Technical delays

These factors cannot be controlled or monitored by Internet Express or any other Supplier.

2. Overnight Express:
This is an express overnight service between all Main Centres and their immediate surrounds. Delivery will be affected the following working day by 10h30.  The following options are available for Overnight Express:

  • Door to Door
  • Door to Post Office Box
  • Door to Post Office Counter
  • Door to PostNet Counter

3. Budget Courier:
This service is for "not so urgent" consignments. Should you need to send a consignment that is not time sensitive for delivery, you would utilise domestic next day.  The consignment will be collected from your door in any major centre in South Africa, and be delivered the next working day to the physical door of the receiver.  This delivery should be no later than 14h00, to all Major Centre’s and their immediate surrounds. These shipments are lodged at the Airports, but do not take preference over the domestic overnight express shipments.  The domestic next day shipments are lodged on the first available flight after the domestic overnight express shipments have been sent. This service cannot be used for any consignments being delivered to a Post Office Box, Post Office Counter or a PostNet Store in South Africa.

4. Road Freight:
A road freight service to all areas in South Africa, deliveries will be affected 24 to 48 days from shipping for all Main Centres'. This delivery time may vary should the consignment be going to a regional destination in South Africa.  In the event of the delivery being to a Regional Area, allow for 48 to 72 hours for delivery. All shipments are lodged with suppliers that specialise in road transportation door to door. Your shipments are physically driven in a vehicle from point of collection to point of delivery.  Domestic Road Freight is not item specific, but generally utilised for bulky and heavy goods.

5. Public Holidays:
Should you require a delivery to be effected on a public holiday, to any major centre in South Africa, Internet Express are able to do so.   No guaranteed time is given for this service, as it is dependent on flight availability. A surcharge will be levied for any delivery affected on a Public Holiday. Should the delivery be to a regional area, a "drive - away" will have to be arranged. This rate will be levied over and above the domestic overnight express, public holiday charge. The cost is determined on a rate per kilometre that will be travelled on a round trip, from the Airport of destination.

6. Saturday Delivery:
A Saturday service is available to any major centre in South Africa. A surcharge will be levied over and above the domestic overnight express rate.  Delivery can be expected between 08h30 and 13h00. Should a Saturday service be requested for delivery to a regional area, a "drive - away" will have to be arranged. This rate will be levied over and above the domestic overnight express, Saturday deliver charge. The cost is determined on a rate per kilometre that will be travelled on a round trip, from the Airport of destination.

7. Early Delivery:
An early delivery can be arranged to all Main Centre’s' Monday to Friday at an additional surcharge, over and above the domestic overnight express rate.  Deliveries will be effected no later 09h00 the following working day. This is dependent on there being no technical delays with the airlines, which could cause a delay in delivery. Should you require an early delivery to a regional area, this can be done subject to request and on acceptance of a quotation.

8. Embassies and Consulates:
Due to the manner, in which Embassies and Consulates operate; no specific delivery time can be given when delivering to these environments.  Couriers have to Queue and are generally assisted on a first come - first serve basis.  Some Embassies and Consulates only allow couriers to deliver between 08h30 and 09h30 daily, therefore due to the time sensitive nature of this business, this is the reason for the additional charge when delivering into Embassies and Consulates.

The rates for domestic services are as follows:

Rates - Domestic Schedule

Service Option

Major Centres

Regional Centres

Local Centres

 

Overnight Express

 

R 49.00 (0-2 kgs)

R 22.00 per kg thereafter

R 79.00 (0-2 kgs)

R 25.00 per kg thereafter

R 45.00 (0-2 kgs)

R  7.00 per kg thereafter

 

Next Day

 

R 59.00 (0-5 kgs)

 R 9.00 per kg thereafter

R 89.00 (0-5 kgs)

R 11.00per kg thereafter

R 50.00 (0-5 kgs)

R   6.00 per kg thereafter

 

Road Freight

 

R 75.00 (0-10kgs)

R 4.00 per kg thereafter

R 95.00 (0-10kgs)

R 6.00 per kg thereafter

R 85.00  (0-15 kgs)

R   2.50 per kg thereafter

 

Special Services

Major Centres

 

Sameday Delivery

 

R 364.00 (0-2 kgs)

R   22.00 per kg thereafter

 

Saturday Delivery

 

R 174.00 (0-2 kgs)

R 22.00 per kg thereafter

 

Early Delivery

 

R 174.00 (0-10kgs)

R  22.00 per kg thereafter

 

*All the rates above are exclusive of Vat and insurance. Should insurance be requested, an additional 2 % of the value of the item will be levied.

We trust that this outline of services and rates gives you an indication of what Internet Express is able to offer your Company. Should you wish to discuss this, please contact Janine Naude from Internet Express on 011 979 4236 / 7/ 8

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